Birch Living Reviews
Birch Living Customer Reviews (9)
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Birch Living Customer’s Q&A
Birch Living FAQs
How do I return a product to Birch Living?
All Birch products, except for the Adjustable Base, include a 100-night sleep trial that will begin on the day of delivery. Your items are eligible for a return any time within that 100 night trial period. Birch does ask that you give your Birch mattress at least 30 nights to break in and adjust before deciding whether it is the perfect fit for you. Please note: there is a $99 removal fee for all mattress returns to cover the cost of picking up your mattress. If your unopened package is returned or refused for delivery it, it will also be subject to a $99 fee. The $99 will be deducted from your refund total once issued by Birch's team. Refunds for all other products are free of charge and will include a full refund to your original method of payment. Additionally, Birch does not offer a direct exchange program. Only two (2) mattresses may be returned per customer or household. Once your Birch product has been returned or picked up, your refund will be issued.
About birchliving.com Prices and Cost?
The Birch Natural Mattress is priced at $1,592.80, discounted from $2,123.80, which is a 25% off with a code. The Birch Luxe Natural Mattress is priced at $2,436.60, discounted from $3,248.80, which is also a 25% off with a code. These prices exclude applicable taxes and any shipping fees, which are displayed at checkout. The prices are in U.S. Dollars unless otherwise noted as Canadian Dollars. Please note that these prices are subject to change and it's always a good idea to check the website for the most current pricing. They also offer 0% APR financing on orders over $50.
About birchliving.com Popular Products and Services?
Birch Living is a company that specializes in providing eco-friendly and health-friendly sleep products. Their popular products include mattresses, pillows, bases, and sheets. They offer two types of mattresses: the Birch Natural Mattress and the Birch Luxe Natural Mattress. Both of these mattresses combine organic cotton, natural latex, and organic wool to create a high-quality, comfortable mattress with the right amount of support, comfort, and durability. They also offer Birch Organic Sheets which are made from organic cotton fabric with great moisture-wicking benefits, keeping you cool and comfortable for a better night's sleep. These sheets have a sateen weave that provides a natural luxury soft feel, while maintaining a nice silky sheen. Birch Living also offers a 100 Night Sleep Trial, Zero % Financing, and a 25 Year Warranty on their products. They also provide Free Shipping for their customers. Birch Living is committed to using organic and natural materials that pass rigorous testing and achieve the highest ratings and standards. They also ensure their partners adhere to ethical practices and responsibly source all of their products' organic and natural components.
What is the price range of Birch Living products?
The Birch Natural Mattress is priced at $1,592.80 after a 25% discount from the original price of $2,123.80. The Birch Luxe Natural Mattress is priced at $2,436.60 after a 25% discount from the original price of $3,248.80. Additionally, they offer standard size products for $99 or king size for $119. Please note that these prices are subject to change and may vary based on sales or promotions.
How do I return a product to Birch Living?
All Birch products, except for the Adjustable Base, include a 100-night sleep trial that will begin on the day of delivery. Your items are eligible for a return any time within that 100 night trial period. Birch does ask that you give your Birch mattress at least 30 nights to break in and adjust before deciding whether it is the perfect fit for you. Please note: there is a $99 removal fee for all mattress returns to cover the cost of picking up your mattress. If your unopened package is returned or refused for delivery it, it will also be subject to a $99 fee. The $99 will be deducted from your refund total once issued by Birch. Refunds for all other products are free of charge and will include a full refund to your original method of payment. Additionally, Birch does not offer a direct exchange program. Only two (2) mattresses may be returned per customer or household. Once your Birch product has been returned or picked up, your refund will be issued. If you are returning a mattress, a $99 removal fee will be deducted from your refund to cover the cost of picking up your mattress.
About birchliving.com Payment Method?
Birch Living offers various payment methods for their customers. They have teamed up with Affirm to provide financing options as low as 0% APR on qualifying purchases. Customers can choose 'Affirm - Pay Over Time' at checkout. They also use various third-party payment processors to process payments. However, the specific details about these third-party payment processors are not provided. Please note that the availability of these payment methods may vary and it's always a good idea to check the most current information on the Birch Living website. If you have any more questions, feel free to ask.
birchliving.com Return Policy?
Birch Living has a Return Procedure and Conditions where return shipping is free, provided you are returning the Product from within the United States (not including U.S. territories) or Canada. If you are unhappy with your Organic Pillow within its 100 Night Sleep Trial, you can request a return for a full refund. Once you notify their team, you will receive a prepaid FedEx shipping label you can use to send it back to them. You will need to have your own box to fit and repackage your pillow.
Regarding the Shipping Policy, Birch Living's shipping charges vary depending on your location and will be displayed on their Website during the check-out process. When you place an order for a Product through any of their Websites, the Product will be shipped to the address you designate as the "shipping address" during the check-out process. They offer Free Shipping and the product usually ships in 3-6 business days.
How do I contact Birch Living customer service?
You can contact Birch Living customer service through the following methods:
- Email: You can reach their team at help@birchliving.com.
- Phone: Limited phone support is available from 12pm - 6pm ET, Monday to Friday. The contact number is 917-540-5525.
- Chat: Their customer experience team is available to chat from 10am to 8pm ET, seven days a week.
Please note that customer inquiry volumes may be higher than usual, so their team is doing their best to reply as quickly as possible. They appreciate your patience!.